Please help

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Eli7
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Please help

Post by Eli7 »

Qobuz and Tidal are suddenly no longer visible in Kazoo.
What can I do? Does anyone have any advice please.

Devices are Majik DSM3 and Akurat DSM3

I've been using Qobuz for a while, so I've never had a problem like this.

Spotify works and doesn't even sound bad. But I miss Qobuz HiRes...
MDSM3 / Netgear GS 108T-200 / BJC Cat 6a / K200 (Lejonklou Cut K400) /
M140
Eli7
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Re: Please help

Post by Eli7 »

Here's what I tried:

ADSM, MDSM restarted
Kazoo restarted
Kazoo deleted re-downloaded
Router restarted
Laptop restarted
Playlist visible in config - yes

To be honest, I don't know what else to do.
MDSM3 / Netgear GS 108T-200 / BJC Cat 6a / K200 (Lejonklou Cut K400) /
M140
donuk
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Re: Please help

Post by donuk »

Hi Eli
The fact that it shows up in neither your ADSM or MDSM suggest to me that there is nothing wrong with either of them.
Neither have internal settings coincidentally become set to exclude T & Q.

It really sounds like a network problem to me. I assume you have a good internet connection.

I would download something like Fing (mac or iPad) or something similar to have a good look at what is live on your network, and if you can Ping the linn items you will get an idea of how well they are responding to network traffic.

Is there something else you have modified or installed in your network?

Some routers, as supplied can be hopeless and some folk seek a solution by using their router simply as a modem, and installing a separate router. And / or the installation of a switch can help.

You might like to try a different control app like Lumin. I like the way it serves up Qobuz.

You might also try logging in to your Linn Account online (get one if you haven't got one, free). Have a click around....

Good luck
Donuk
Eli7
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Re: Please help

Post by Eli7 »

Hello Donuk,
Thanks a lot for the tips. I think the problem occurred after I listened to my old LAN cable again compared to the BJC. I think it's a coincidence. Use BJC all over again. Use recommended Netgear switch. Unfortunately I'm not a network expert at all ...
MDSM3 / Netgear GS 108T-200 / BJC Cat 6a / K200 (Lejonklou Cut K400) /
M140
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Tendaberry
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Re: Please help

Post by Tendaberry »

Coincidentally I had the same problem on Sunday, while helping a friend with her Majik DSM. Both the Tidal and Qobuz icons were missing in Kazoo. I then updated the MDSM to the latest Beta-Davaar, because of the new login procedure for Tidal. That still didn't cure it, but we also had major network problems (not a wired connection to the router). At one point later the Tidal icon magically appeared again, but disappeared at the time, when we had network problems again.
I'm afraid I have no reasonable explanation for you.
Eli7
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Re: Please help

Post by Eli7 »

Problem solved. (To me)

I am using Kazoo on my Windows laptop.

The following worked for me:

Perform a restart. So don't shut down the Windows computer and then start it again. But do a restart.

This is a typical Windows computer phenomenon - a restart sometimes helps.
MDSM3 / Netgear GS 108T-200 / BJC Cat 6a / K200 (Lejonklou Cut K400) /
M140
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